EDUCATION

University of NorthTexas, Denton, Texas                                                                                                                                 2006

Certificate of Community Resource Management

University of North Texas, Denton, Texas                                                                                                                               2004

Bachelor Degree in Applied Arts and Science

Tulsa Community College, Tulsa, Oklahoma                                                                                                                          2000

Associate Degree in Applied Arts and Science

PROFESSIONAL WORK HISTORY

Medica Health Management (Southlake, Texas)                                                                                            12/2015 -Present

Executive Assistant/Social Media Coordinator

• Support the CEO, President and VP of Human Resources
• Website content and design maintenance and upkeep for 6 sites
• Social media coordination for 6 company entities
• Process all incoming and outgoing mail
• Order supplies for all branches
• Coordinate travel arrangements and schedules

FTS International (Fort Worth, Texas)                                                                                                                 3/2011 – 3/2015

Executive Assistant

• Ensure all meeting and event needs are met for IT Executives and attendees.
• Manage executive team calendaring and email monitoring per individual preference.
• Produce and edit managerial reports and documentation.
• Manage HR/Payroll documentation for all IT Senior Leaders. 
• Coordinate candidate interviews, accompanied by new hire paper work and onboarding assistance.
• Provide numerous creative and aesthetic deliverables in support of new documents and communication tools across the department, including an IT Newsletter.
• Created and maintain a comprehensive organization chart design and tracking key indicating years of service, employee IDs, and other HR data.
• Plan departmental trips to frac sites.  Manage PPE gear distribution and return for each individual and insured all release forms have been signed and submitted prior to frac site visit.
• Process and submit monthly expense reports for executive team.
• Provide mentoring and guidance for all other IT executive administrative assistances and receptionists.
• Manage all physical aspects of the IT Department including but not limited to floor seating arrangements, cubicle reconfigurations, and office reconfigurations.
• Plan and host department wide team building activities.
• Provide multiple creative deliverables in helping support new documents and communications across the department.
• Assist the IT Service Management (ITSM) department with Production and Change control board activities.
• Developed & maintain IT Service Catalog.
• Maintain a comprehensive list of operational support processes and corresponding documentation that are required prior to implementing new or updating existing application and service into the IT production environment.
• Ensure that the IT Operations teams has the information required to efficiently and effectively support the IT production environment.
• Participate in department and company wide philanthropic activities with local organizations.   

Atrium Executive Business Center (Fort Worth, Texas)                                                                                 12/2009 – 3/2011

Property Manager

• Handled property invoices, budget, building relations & maintenance.
• In charge of client billing, proposals, lease contracts, amendments, check processing/deposits and hosting monthly client networking events.
• Maintained high service satisfaction by following up on client inquiries, giving timely status updates and resolutions.
• Manage outside vendor accounts (coffee provider, copier service, etc)
• Served as the leasing manager making outside sales calls, following up/contacting leads and working with office brokers.
• Increased occupancy from 82% to 100% within four months and have maintained maximum occupancy for six months.
• Lead by example, not only delegating tasks, but also being very hands on and assisting employees when needed.

US Bank (Irving, Texas)                                                                                                                                         4/2007–4/2009

Account Representative

• Establish and maintain successful partnerships with banking customers and business accounts.
• Serve as the primary contact for Program Administrators and Relationship Managers.
• Answer, research, and resolve operational issues experienced by the customer utilizing the Consultative Account Management approach with every client interaction.
• Focus on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.
• Ensure quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.
• Coordinated with internal teams and individuals to guarantee high levels of service.
• Develop and present training programs to employees and customers and acted as Project Manager for multiple programs and implementations.
• Trained and mentored new employees as department lead and team trainer.

International Hotels Group (Irving and Forth Worth, Texas)                                                                         8/2002–10/2007

Front Desk Shift Manager – Staybridge Suites,                                                                                              4/2004-10/2007

• Supervised and maintained Front Desk so as to ensure quality reception service.
• Trained, developed, and motivated reception staff.
• Led team to 6% increase in guest satisfaction by using decisiveness and setting priorities.
• Managed the Priority Club reward program.
• Supervised the signature ‘secret shopper’ call program.
• Completed the Management Training Program.                                                          

Guest Service Agent – Candlewood Suites,                                                                                                    8/2002-4/2004

• Handled all Front Desk duties including reservations, night audits, and administrative filing. 
• Act as Hotel Safety Manager, conducting meetings and maintaining MSDS books.
• Created and maintained an Area Service Guide for guests and Front Desk Guide book for employees.
• Maintained inventory, stocked products, and managed pricing for the hotel store. 

VOLUNTEER WORK

FTS International, Fort Worth, Texas- Salvation Army Angel Tree 

US Bank, Irving, Texas - United Way Fundraising Committee

NT Exes, Board of Directors & Chair of Community Service

Red Cross, Chisholm Trail Chapter volunteer

Tulsa Community College committee for Habitat for Humanity member

Phi Theata Kappa, VP of Service

Salvation Army, Angel Tree Program volunteer

Youth nursing home visitation program 

 COMPUTER SKILL SET

Proficient in Microsoft Outlook and Office, including Excel, Word, PowerPoint, Publisher, Outlook and Visio and other Microsoft applications such as Sharepoint and Project Server. Also adept in Adobe Acrobat, Illustrator and Photoshop. 

Additional Training:

ITIL Foundations, Notary Republic